Concierge and related services

Our head concierge, a member of Les Clefs d'Or, and his team will go the extra mile to make your stay special during your time in Gstaad. Offering personalized service, they guarantee that all your arrangements will run smoothly.
The concierge will also be pleased to put guests in touch with certified ski instructors.

Information

Bicycles

State-of-the-art electric bicycles are available to guests of The Alpina Gstaad only in summer. Please see the Concierge.

Breakfast

Breakfast buffet is served in Sommet Restaurant.

Chauffeur Services and Car Fleet

Knowledgeable, experienced chauffeurs are on standby for complimentary local transfers from 9am to 10pm.
The hotel also offers complimentary transfers from and to Gstaad railway station.
The driver will wait for you on the arrival platform and will also offer assistance with luggage.
The Alpina Gstaad has a fleet of all-electric Teslas Model X, Mercedes V-class, Range Rover and an all-electric Fiat 500 available for your use.

Check-in & Check-out

Your room will be available on the day of your arrival from 3pm forward, and on the day of your departure until 12 noon.

Children

The Tree House Club is a space entirely dedicated to play and adventure.
Under the attentive gaze of trained childcare professionals, younger guests can enjoy a range of fun activities designed by the team.
Children under the age of 3 must be accompanied by an adult.

Internet & Electrical Current

Wired and wireless internet connections are available free of charge throughout the hotel. Main voltage 220V. A selection of adapters is available from the Concierge desk.

Parking

The Alpina Gstaad has a covered car park that guests may use free of charge. Valet parking service also provided.

Payment

We accept American Express, VISA, MasterCard, Eurocard, JCB, Diners Club, China Union Pay, Maestro and Postcard.

Pets

The Alpina Gstaad happily welcomes your cat or dog. During visits to The Alpina’s restaurants or Six Senses Spa, you’re requested to leave your animal companion in your room. Dogs and cats are permitted in the Alpina Lounge & Bar and on the terrace.
Four-legged friends accompanying our resident guests have access to a special area designed to make their stay as comfortable as possible. For this service a charge of CHF 40 per day is applied, excluding food.

Shuttle Service

For your comfort and convenience, our staff will gladly pick you up at the railway station in Gstaad or at Saanen airport.
From 9am to 10pm a free shuttle service is available for our guests to the foot of the slopes and to several restaurants in Gstaad.

Ski and sport store

During the winter months the Silver Sport shop at the entrance of the hotel can fulfil your every requirement, be it sales or rental. With a selection of the latest 2018/19 collections, state of the art equipment and revolutionary technology, Silver Sport can equip any level of skill, beginner, advanced to pro grade. Professionally trained staff will discuss the products and make recommendations tailored to best serve the client needs. Fashion and fitness go hand in hand, whether you are mountain running, snow biking, skating or cross country skiing. During the summer months Silver Sport transforms into an active outdoor boutique.