Concierge and related services

Our head concierge, a member of Les Clefs d'Or, and his team will go the extra mile to make your stay special during your time in Gstaad. Offering personalized service, they guarantee that all your arrangements will run smoothly.
The concierge will also be pleased to put guests in touch with certified ski instructors.

Information

Bicycles

State-of-the-art electric bicycles are available to guests of The Alpina Gstaad only in summer. Please see the Concierge.

Breakfast

Breakfast buffet is served in Sommet Restaurant from 7 – 11am.

Chauffeur Services and Car Fleet

Knowledgeable, experienced chauffeurs are on standby for complimentary local transfers from 9am to 10pm.
The hotel also offers complimentary transfers from and to Gstaad railway station.
The driver will wait for you on the arrival platform and will also offer assistance with luggage.
The Alpina Gstaad has a fleet of all-electric Teslas Model X, Mercedes V-class, Range Rover and an all-electric Fiat 500 available for your use.

Check-in & Check-out

Your room will be available on the day of your arrival from 3pm forward, and on the day of your departure until 12 noon.

Children

The Tree House Club is a space entirely dedicated to play and adventure.
Under the attentive gaze of trained childcare professionals, younger guests can enjoy a range of fun activities designed by the team.
Children under the age of 4 must be accompanied by an adult.

Electric Vehicle Charging Stations

The Alpina Gstaad provides complimentary charging stations for hotel guests. There are 3 Tesla Connectors and 3 Porsche Destination Chargers to your disposal.

Hair Salon

Pamper yourself in the in-house salon run by Françoise.
Opening hours:
Monday 3 – 8pm; Tuesday to Saturday 9.30am – 12.30pm, 3 – 8pm
Sunday closed

Internet & Electrical Current

Wired and wireless internet connections are available free of charge throughout the hotel. Main voltage 220V. A selection of adapters is available from the Concierge desk.

Jewellery Boutique

Discover the world of Graff in the in-house boutique. Our concierge will be delighted to arrange an appointment upon request.

Parking

The Alpina Gstaad has a covered car park that guests may use free of charge. Valet parking service also provided.

Payment

We accept American Express, VISA, MasterCard, Eurocard, JCB, Diners Club, China Union Pay, Maestro and Postcard.

Pets & Four-legged hotel guests

The Alpina Gstaad happily welcomes your pets. During your visit at The Alpina Gstaad’s restaurants or the Six Senses Spa, we kindly ask you to leave your four-legged companion in your room. Dogs and cats are permitted in the Alpina Lounge & Bar and on the terrace as well as in the garden.
In order to make the stay of your pet as comfortable as possible, we offer pet beds for dogs & cats, a blanket, water and feeding bowls. For this service a charge of CHF 40 per day is applied (excluding food).

Shuttle Service

For your comfort and convenience, our staff will gladly pick you up at the railway station in Gstaad or at Saanen airport.
From 9am to 10pm a free shuttle service is available for our guests to the foot of the slopes and to several restaurants in Gstaad.

Ski and sport store

Find your sports equipment in the in-house active outdoor sports boutique by Silver Sport.
Opening hours:
9am - 12 noon and 1.30 - 5pm
Tuesday closed