Guaranteed Rate Inclusions
Room rates include breakfast in-room or buffet breakfast in The Restaurant as well as a daily, non-refundable credit of CHF 100 per person to be used at your discretion in our restaurants, lounge or room service. Rates also include WiFi and wired internet access, covered parking, a free shuttle service to and from Gstaad train station, access to our Six Senses Spa, as well as all taxes, VAT and service charges.
Reservation Terms & Conditions
The reservation contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us by way of guarantee.
We accept the following means of payment: American Express, Diners Club, Mastercard, Visa, JCB, Maestro, Traveller Cheques and cash. Personal cheques cannot be accepted. Banking details are as follows:
Credit Suisse AG, Promenade, 3780 Gstaad
Grand Hotel Alpina AG
Clearing n°: 4385
BIC: CRESCHZZ80A
Account in CHF:
IBAN: CH49 0483 5180 5544 0100 0
Konto: 1805544-01
For deposits in EUR:
IBAN: CH15 0483 5180 5544 0200 0
Konto: 0339-1805544-02
For deposits in USD:
IBAN: CH85 0483 5180 5544 0200 1
Konto: 0339-1805544-02-1
Your room will be available from 3pm on the day of your arrival. We kindly ask you to vacate your room by 12 noon on the day of your departure.
Cancellations
Cancellation is free of charge if made seven days prior to arrival. In the event of cancellation after this deadline, or a no-show, we reserve the right to charge up to the full amount of the reservation, depending on the length of stay reserved.
Pets
Dogs are welcome except in our gastronomic outlets and the Six Senses Spa. We charge CHF 40 per night per dog. Rates exclude pet food. We reserve the right to charge for any damage caused by your animal.
Liability
In accordance with statutory provisions, The Alpina Gstaad is liable for all items brought onto the premises by guests. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the hotel’s services, he or she must notify the hotel immediately; otherwise the guest will be no longer be able to assert any rights.
Should the hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the hotel be unable to provide the reserved rooms on the guest’s arrival, it will arrange equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted. As a matter of principle all claims against the hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.
Final Provisions
Any amendments or additions to reservation confirmations are to be made in writing whenever possible. Unilateral amendments or additions are null and void. In signing reservation confirmations or in unilaterally confirming a booking, you accept the General Terms & Conditions.
This contract is subject to Swiss law exclusively. Canton Bern / Switzerland is agreed as the exclusive place of jurisdiction by the contracting parties.